Digitalizing safety logs, prevention plans, accessibility registers, fire permits, and building management requires support, as questions on these topics often remain unanswered in FAQs or blogs.
Support during and after your digitalization phases is essential, which is why we have chosen to dedicate a team to your transition. In this article, you will discover the various support phases Deemply offers. Regardless of your current stage, our team's priority is and will always be your satisfaction.
From the first contact: Solution demonstration and answering your questions
To introduce our solution and its various modules, we offer a comprehensive demonstration of all features. During this phase, your contact person is available to answer your questions. We always take the necessary time based on your specific needs; our demonstrations are neither timed nor generic. By the end, you will see how Deemply's modules adapt to your requirements.
Digitalization support to customize your solution: Importing your data
We offer various options for importing your data. Regardless of the solution you choose, you will have access to a dedicated contact person who will answer your questions and support you throughout this step. You can reach our team Monday to Friday from 9:00 AM to 12:00 PM and 2:00 PM to 5:30 PM by phone, email, or directly via a chat managed by customer support, not a bot. You can also contact us via our form here.
Support to ensure your autonomy: Training
To ensure you fully master your solution and utilize all its features, several training modules are available. A total of 4 hours of training will be provided when your solution is created. During these sessions, our expert will present your fully customized environment and be available to answer all your questions. By the end of the first two hours, you will be completely autonomous in using the modules you have chosen.
Ongoing digitalization support
From Monday to Friday, our entire team is at your disposal from 8:30 AM to 12:30 PM and 1:30 PM to 5:30 PM to answer your questions and provide support. In addition to the expert dedicated to your solution, you can contact us by phone or via the chat accessible within your solution. You can also find answers to your questions on our support site. Accessible 24/7, it provides step-by-step guides to assist you in using all the solution's features.
Switch to paperless compliance
Safety register, DUERP, health booklet: the Deemply ecosystem centralizes your regulatory obligations and alerts you before deadlines.
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